Terms of Service

The service

Salovare provides online tools for appointment scheduling, store management, team management, memberships, and related features for barber shops and salons.

We may update, suspend, or discontinue features with reasonable notice when possible.

Accounts

You must provide accurate information and keep your credentials secure.

You are responsible for activity under your account and for ensuring authorized use by your team members.

Store owners and customer data

If you register a store, you are responsible for the customer data you collect through your storefront and for providing your own privacy notice to your customers where required.

You must use Salovare lawfully and obtain any consents required for communications and marketing to your customers.

Payments

Online payments may be processed through Stripe. Additional Stripe terms apply when you connect a Stripe account or pay through the platform.

Subscription and billing terms for store plans are described during registration and in the product.

Bookings and payments with stores

When you book with a store through Salovare, your contract for the service is with that store. The store is the seller and the merchant that charges your card. Salovare provides the booking and payment technology and is not a party to that contract.

Before you pay online, you are shown what is charged now, what is left to pay at the store, and the cancellation terms that apply. You accept those terms by ticking the box before paying.

If you cancel at least 2 hours before the appointment, you are refunded automatically, except for any deposit the store asked for, or otherwise the payment processing fee the store was charged, up to the amount shown before you paid.

Cancellations less than 2 hours before the appointment, and not attending, are not refunded. If the store cancels, you are refunded in full.

Refunds go back to the original payment method and usually take 5 to 10 business days to arrive. If something about a charge is wrong, please contact the store first; most problems are resolved faster that way than through a bank dispute.

SMS usage

Optional SMS notifications are billed at EUR 0.05 per message, aligned to your store subscription billing date.

SMS spending is capped at EUR 30.00 per billing period. When the cap is reached, Stripe may issue an early invoice; SMS sending resumes after payment or at the next billing period.

If you cancel your subscription, SMS already sent before the effective cancellation date remains billable on your final invoice together with subscription charges for that period.

Acceptable use

You may not misuse the platform, attempt unauthorized access, interfere with other users, or upload unlawful content.

We may suspend or terminate access for violations or risk to the service.

Availability and liability

Salovare is provided on an "as is" and "as available" basis to the extent permitted by law.

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection law.

Contact

Questions about these Terms: privacy@salovare.com.